Last Updated: 1/7/2025

 

1. Payment Policy

 

Accepted Payment Methods

 

We accept the following payment methods: Credit/Debit Cards (Visa, MasterCard, American Express), and PayPal.

 

Payment Terms

 

Payments for services and products must be made in full at the time of purchase unless otherwise agreed upon. For subscription services, payments will be automatically billed on a monthly basis.

 

Billing Cycles

 

Subscription services are billed on a recurring monthly basis. The billing cycle starts on the date of the initial purchase.

 

Disputes

 

Any payment disputes must be reported within 30 days of the transaction. Please contact us at Hasinahkoda@evhealth.org for assistance.

 

2. Refund Policy

 

Eligibility for Refunds

 

Medicines: Due to safety and regulatory concerns, we do not accept returns or refunds if product has been opened. Products can be returned within 30 days of purchase, provided they are unopened and in their original packaging. If you receive a damaged or incorrect product, please contact us immediately for assistance.

 

Services/consultations are eligible for a refund if canceled before appointment occurs or before services are rendered or within 7 days of purchase, based on which occurs first.

 

Process for Refunds

 

To request a refund, please contact us at Hasinahkoda@evhealth.org with your order details and reason for the refund. Once your request is received and approved, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method.

 

Defective or Damaged Products

 

If you receive a defective or damaged product, please contact us within 7 days of receipt. We will provide a replacement product or issue a full refund, including shipping costs.

 

Non-Refundable Items

 

Certain items, such as personalized products, digital downloads, and opened supplements, are non-refundable.

 

Contact Information

 

For any questions or concerns regarding payments or refunds, please contact us at Hasinahkoda@evhealth.org.